Most of these came from sourcing conversations and from buyers describing what went wrong with a previous supplier. Where an answer genuinely depends on your project, we say so rather than publishing a number that changes the moment you specify anything.
Both, and they are different numbers. A minimum applies to each style you produce, and a second minimum applies to each colourway within that style. This is the number most suppliers leave out, and it is the one that decides whether a three-colour test range is affordable. We quote both with your enquiry so you can size the order properly before you commit.
It depends on whether you are producing a custom or private label style or ordering an existing wholesale style, and it is quoted per style and per colourway with your enquiry. Rather than publishing one number that changes the moment you specify anything, we give you the exact figures for your actual project within one business day.
Yes to both. Sample development is charged, and the cost is credited against your bulk order when you proceed. A supplier giving free samples to everybody is recovering that cost inside your unit price somewhere, and we would rather it be visible.
It should not, because your approved sample is sealed and retained here and the dye lot is recorded against it. Every reorder is cut and matched to that physical piece rather than to a description or a colour code. If a batch falls outside the tolerance agreed in your order, it is remade rather than shipped.
Yes. Send a Pantone code or, better, a garment you already use. We produce a lab dip, you approve it, and that approved dip becomes the retained standard for every future order. This includes ceil blue, Caribbean blue and the other mandated shades that retail scrub brands routinely drop between seasons.
Tell us the wash regime on your enquiry, because it changes the recommendation substantially. Repeated high-temperature industrial laundering favours a poly-cotton construction with reinforced seams, and a different thread and branding method, compared with a garment washed at home. A supplier who does not ask about laundry has not thought about your programme.
An itemised breakdown rather than a lump sum: fabric, cut-make-trim, trims, branding, packing and freight priced separately, with a stage-by-stage production timeline. Fabric is typically the largest single line on a mid-tier scrub set and labour the next, so seeing the split tells you where to push if you need a lower landed cost.
It depends far more on customisation than on quantity. An existing style in an existing colour is quickest. A private label run adds trims and branding approval. An OEM project adds pattern development and fit rounds, which is usually the longest stage of all and the one most suppliers under-quote. We quote each stage separately so you can see where the time actually goes.
Four gates. An incoming fabric test before cutting, an in-line check during production, a finished-garment inspection, and a pre-shipment random sample checked against your sealed standard for stitching, measurement tolerance, shade and branding placement. The measurement tolerance and inspection level are written into your order before cutting begins, so quality means an agreed number rather than an assurance.
Yes, through custom woven labels, printed care labels, embroidery, screen printing and heat transfer. We digitise your logo at the real finished size and send a physical stitch-out for approval before any production piece is branded, because artwork that reads cleanly on screen frequently does not survive being rendered in thread at forty millimetres.
Poly-cotton twill for high-wash institutional programmes, poly-spandex stretch as the modern default, four-way performance blends for premium retail positioning, cotton-rich for natural fibre requirements, and higher-weight opacity-tested whites. Antimicrobial, moisture-wicking, fluid-resistant and stain-resistant treatments are applied finishes rather than separate fabrics.
XS to 5XL as standard, with petite, regular and tall lengths, and mens blocks drafted separately rather than relabelled from unisex. Larger sizes are graded with proportional adjustments rather than scaled uniformly, which is why so many plus sizes elsewhere fit like a larger version of the wrong shape.
Yes. Orders are packed, labelled and documented per destination with their own packing lists, so receiving at each site is a check rather than a redistribution exercise. Bulk shipping rates apply across split shipments.
Sometimes, and it costs more. What we will not do is quote a date we cannot hit in order to win an order and then explain the delay afterwards. Tell us your deadline early and we will tell you honestly whether it is achievable.
Defective goods are replaced. Goods outside the measurement or shade tolerance written into your order are remade rather than discounted. Custom and private label production made correctly to your approved specification is not returnable, which is why the sample approval and sealed standard steps matter as much as they do.
Beyond the answers above, these are the four questions worth putting to any manufacturer you are considering, including us.
Where an answer needs more room, it has its own page: MOQs, sampling and lead times for the numbers, custom manufacturing for the production models, and the product range for the garments themselves.
The rest of the site, in the order most buyers work through it.
If it is not answered above, it is probably a good question. Send it over and you will get a straight answer rather than a brochure.
No obligation, and nothing to commit to in order to ask. One named contact, and a reply within one business day.
